Making technology a business conversation

Helping organisations to identify, measure and optimise the business value of technology, transformation and innovation.

  • Secure initial funding & programme buy-in

  • Sustain ongoing funding & business engagement

  • Align strategy and execution

  • Power iterative build-measure-learn delvery

  • Unlock the trapped value in programmes

  • Drive productivity & initiative success

Case studies

  • Digital Product Innovation

    Financial & Property

    Need: Get a stalled product to market and deliver against business objectives.

    Action: Aligned strategy, funding and governance to an iterative value-driven execution model.

    Result: 5,000 customers in 6 months from £2.9 million initial budget

  • Legacy Modernisation

    Data provider

    Need: A credible investment case for a complex cloud migration programme.

    Action: Identified revenue uplift and business operation efficiencies enabled by cloud migration.

    Result: Uncovered £28 million incremental revenue and operational efficiency

  • Customer Data Enhancement

    Airline

    Need: Align a data programme with the organisation's business plans. Create an investment case.

    Action: Calculated uplift to key business metrics resulting from modern data management.

    Result: Approval of £11million funding and business backing

  • Digital Transformation

    Health Insurance

    Need: Present the Board with a value-focused transformation programme plan and business case

    Action: Assessed Business, IT & Ops objectives, digital capabilities, likely costs & ROI

    Result: Board approval for a £16 million transformation programme

  • Customer Experience

    Wealth Management

    Need: Drive revenue growth by increasing client online investment activity.

    Action: Mapped and assessed the value of the CX initiatives against business metrics.

    Result: 19% uplift in client engagement. 8% increase in average client investment (£)

S E R V I C E S O V E R V I E W

Show me the value

Establish a clear line of sight between technology outputs and their impact on business success

Value Flow Mapping – linkage between initiative’s outcome, business benefits and financial performance

Business Value Cases – for funding approval, ongoing performance assessment and decision-making

Realise the value

Build/improve feedback loops to enable a build-test-learn delivery model to succeed

Measurement Infrastructure – data capture, collation, processing and reporting to analyse value accurately

Assessment Capabilities – validating value contribution to defined business and financial metrics

Align for value sooner

Iterative strategy and budgeting approach for a build-test-learn delivery model

Emergent Strategy Development – executives shape the vision, portfolio teams define solutions, and product teams detail the initiatives

Value-driven Funding – incremental investments conditional upon value delivery from the previous round

Value-driven Governance – value, not activity, progress against spend, business and financial metrics

Value-driven Portfolio Management – the above practices are applied to running a portfolio of initiatives

ADVICE | INTERIM MANAGEMENT | MENTORING

The focus is aligning technology initiatives with business strategy and commercial objectives to deliver value across the organisation.

The purpose is to secure funding and organisation-wide support for innovation and guide it to success.

Jamie Feather

A R T I C L E S

Make technology a business conversation
Make technology a business conversation

Let’s face it – technology modernisation, AI initiatives and digital innovation aren’t just about technical mastery. If you want funding, support, and sustained investment, you’ve got to make technology a business conversation.

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10 truths for measuring the business value of IT
10 truths for measuring the business value of IT

Questions about the business value of tech often come from senior business executives outside of IT. This can happen at the initial stages of a programme of work or a during execution.

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Aligning Strategy & Execution for maximum value
Aligning Strategy & Execution for maximum value

Many technology initiatives stall or fail to unlock their full potential due to a fundamental misalignment between strategy and execution.

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Emergent Strategy development powers agile technology delivery
Emergent Strategy development powers agile technology delivery

In today's fast-paced business environment, rigid strategies often struggle to keep up with rapid technological advancements and shifting customer expectations. Business leaders must embrace a more flexible, dynamic approach.

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Business case has no place in agile development. Really?
Business case has no place in agile development. Really?

I’ve been told that business cases have no place in agile delivery. The degree of planning and detail required to assemble a business case contradicts agile thinking.

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No feedback loops, no learnings – the iterative build-test-learn process fails to be effective
No feedback loops, no learnings – the iterative build-test-learn process fails to be effective

'You cannot manage what you cannot measure'. Without feedback loops, build-measure-learn becomes guesswork. It undermines the seriousness of continuous improvement.

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